During boarding, which Guest requires a three-point briefing?

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Guests who need mobility assistance require a three-point briefing to align safety and service plans for boarding, seating, and deplaning. This briefing ensures the crew knows exactly how to assist the guest and what the guest should expect, reducing confusion and enhancing safety. The three points typically cover how the escort will guide the guest to their seat or position, how the guest will access and secure any mobility equipment or seating, and what to do in an emergency or if additional help is needed during boarding or flight. This focused briefing helps the guest feel supported and informed throughout the process. Other passenger groups—such as unaccompanied minors, VIPs, or those with special meal requests—have different procedures and don’t rely on this specific safety briefing.