What is required for Guests who need assistance during an evacuation?

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In an evacuation, guests who need assistance must receive information in a concise, structured way that they can act on immediately. A three-point briefing does exactly that by covering three essential elements: what actions to take and how to evacuate, where to go and how to reach a safe assembly point, and who will provide assistance and how that support will work. This ensures the person knows the exact steps, the destination, and who they can rely on for help, which reduces confusion and hesitation in a stressful moment. It’s delivered verbally and can be reinforced by staff as needed, making it reliable in an emergency. A two-point briefing might omit either the route or the support, a written briefing may not be accessible in the moment, and a visual briefing could fail for those with impairments or in low-visibility conditions, so the three-point approach best supports safe, effective evacuation for guests needing assistance.