When an exit is blocked by fire, debris, or water, Flight Attendants must __________ the exit and __________ passengers.

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When an exit is blocked, the safest approach is to prevent anyone from using that exit and direct passengers to an alternate, operable exit. Blocking the blocked exit stops people from trying to open or use a doorway that's unsafe, while redirecting passengers quickly guides them to the nearest safe egress. This combination keeps the evacuation moving away from danger and reduces confusion or crowding at the remaining exits. Opening a blocked exit would expose people to fire, debris, or water; guiding without ensuring the path is clearly unusable could still put travelers at risk. Closing or re-routing without clearly blocking the unsafe exit doesn’t communicate the same level of safety, making block and redirect the most effective pairing.